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Frequently Asked Questions - Orders and DeliveriesShare by email

If the following FAQs do not solve your problem, please email us at: or call 0845 034 3234

Where is my parcel?

When you order via the website we will send you emails confirming 1. receipt of your order, 2. confirming when your goods have shipped.

How long will delivery take? *Next Day delivery

We only use UPS for our deliveries - to be sure goods arrive on time and intact. This is a realtime trackable service. For orders received by 11am on a normal working day, deliveries are normally by 5pm next working day (except for non-Mainland UK addresses). See our Legal page for more details.

I don't want to order online!

We would be delighted to receive your order by email, fax or even post. Please email

And we can accept payment over the phone by credit card, or payment by BACS transfer or cheque. Subject to a credit check we may be able to offer our standard business credit account (payment 30 days from date of invoice) for UK customers.

Do you deliver overseas?

Yes we ship worldwide by UPS. However we accept credit card payments only from UK and Ireland. We ask for payment by electronic transfer before shipping for overseas orders. Please email your enquiry to us at

Sorry we don't currently accept online orders from outside of the UK and Ireland (please order by email instead).

Order Cancellation

We are happy to accept cancellation of an order placed via our website as long as we have not already processed the order or shipped it (and you will receive a full refund of any payment received). To request cancellation of an order, please email us at or call 0845 034 3234

There's a problem with placing my order!

In the unlikely event that you have difficulties with our web-ordering please call us on 0845 034 3234 or email us at .

What about Repairs and Faults?

Please go to our Support / Repairs and Faults page.

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Metrix Electronics Limited supplies and supports an extensive selection of electrical and electronic instruments for laboratory and industrial applications. These include display systems and industrial communications products, industrial panel instrumentation and portable test and measuring equipment, from major brands such as BK Precision, GMW, Simex and Microsyst.

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