For Metrix Electronics Ltd (abbreviated to Metrix below) – Updated Feb 2025
Both non-fault and warranty returns can be accepted subject to the terms in this policy.
All Metrix warranty returns are on a “return-to base” basis (the cost of shipping to Metrix shall be paid by the customer and booked/organised by the customer).
For all no-fault returns to Metrix the cost of shipping to Metrix shall be paid by the customer and booked/organised by the customer.
Non-fault returns
1 Metrix may, at its discretion and in writing, allow an order to be cancelled where there is no fault with the product subject to Metrix recovering from the Customer the costs incurred by Metrix, and subject to a processing charge.
2 In the event of cancellation of part of any order only, Metrix may invoice the Customer any difference in selling price per unit applicable to the quantity actually despatched up to the time of cancellation compared to the quantity ordered.
3 For Customers of Metrix a processing charge may apply in respect of all products returned other than due to defects covered by warranty.
4 Customers of Metrix may only return products to Metrix, and receive a credit or refund or replacement on the following conditions:
i The Customer should contact Metrix to obtain a returns number (to be quoted on all relevant paperwork);
ii Returns must be made within 30 days of the date of delivery (as stated on the delivery documentation) of such product(s);
iii Products must be returned to Metrix in their original condition and packaging and in a condition which will enable them to be immediately fit for re-sale;
iv The Customer must follow any specific instructions which appear on the Metrix website with any product regarding its return to Metrix;
v Products must be returned adequately packed and clearly labelled to the Metrix Returns Department; and
vi The Customer must quote the returns number on the parcel being returned.
5 If the Customer returns products to Metrix not in accordance with the above (for example, after the period for returns has expired or in an unfit state) Metrix may refuse to accept the return and return the products to the Customer at the Customer’s expense or may apply a handling charge which relates to the actual cost of reprocessing.
6 Where the Customer returns products for which payment has been taken, Metrix will refund the price paid to the Customer as soon as reasonably practicable.
7 This no fault returns policy excludes software, calibrated products, production packaging products, custom or specially manufactured products, any products marked as non-cancellable (NC) or non-returnable (NR). In addition, Metrix will not accept returned ESD sensitive devices where the integrity of the original Metrix ESD shielding packaging has been compromised e.g. the bag has been opened and resealed or multiple bags have been stapled together.
8 Metrix accepts no responsibility for any loss of or damage to products in transit from Customer to Metrix where Metrix has not provided the collection services.
Warranty returns and remedies
1 Metrix warrants that no product purchased from Metrix is materially defective.
2 In the event of any such product being materially defective Metrix will (at its option) replace or repair the product or refund the purchase price.
3 These warranties shall not apply to any defect which arises from improper use, failure to follow the product instructions, or any repair or modification made without the consent of Metrix.
4 The remedies set out here shall be the Customer’s sole remedies for any breach of warranty and in respect of the supply or non-supply of products.
5 The availability of the remedies set out here is subject to:
i a claim being made in writing to Metrix, prior to the return of any defective product;
ii the written claim under (i) above being made (a) within 12 months of the original date of despatch, (b) within such other period as may be indicated by Metrix for the specific product from time to time in writing (for example as stated on the Metrix website), or (c) for single use or disposable products, within such period as to allow for the single use of that product, provided that such product is used before either its labelled expiration date or 12 months of the original date of despatch (whichever is sooner); and
iii the Customer returning or disposing of the relevant products, or making them available for collection by Metrix, in accordance with Metrix’s instructions and suitably packaged. In particular, for any returns, the Customer must obtain a returns number from Metrix and quote this on all paperwork and state the original invoice number in respect of the products and the nature of any claimed defect.
6 Where the Customer returns defective products otherwise than in accordance with these provisions, Metrix may refuse such products and return them to the Customer at the cost of the Customer.
7 Any products which are replaced by Metrix shall become the property of Metrix. Title to replacement products shall pass to the Customer and the period of the replacement product’s warranty shall be the unexpired period of the defective product’s warranty.
8 The Customer shall have no remedy in respect of any untrue statement made to it upon which it relied in ordering products (unless such untrue statement was made fraudulently) other than any remedy set out expressly herein.
9 Save as expressly provided in these terms and conditions, all implied warranties, terms and conditions (whether statutory or otherwise) concerning the supply or non-supply of products are excluded to the fullest extent permitted by law (including, without limitation, the implied terms of satisfactory quality, fitness for purpose).
10 The Customer acknowledges that it is responsible for ensuring that the products it orders from Metrix are fit for the purposes for which it intends to use them.
