Frequently Asked Questions

When you order via the website we will send you emails confirming 1. receipt of your order, 2. confirming when your goods have shipped.

Orders via our website are always subject to a minimum order value to make sure we cover the costs of handling your order professionally.  The minimum online order value is currently £100 GBP exclusive of VAT.

When we can, we like to offer free delivery and this will be indicated at the Checkout.  The minimum order value for free delivery is currently £200 GBP exclusive of VAT.  Free delivery is currently only available for mainland UK addresses.

See our Legal page for further details.

We only use UPS for our deliveries – to be sure goods arrive on time and intact. This is a realtime trackable service. For orders received by 11am on a normal working day, deliveries are normally by 5pm next working day (except for non-Mainland UK addresses). See our Legal page for more details.

We would be delighted to receive your order by email, phone or even post. Please email

And we can accept payment over the phone by credit card, or payment by BACS transfer or cheque. Subject to a credit check we may be able to offer our standard business credit account (payment 30 days from date of invoice) for UK customers.

Yes we ship worldwide by UPS – please email your enquiry to us at


For online ordering we currently accept credit card payments from UK and Ireland plus the following continental European countries:  (Sorry – card ordering online from EU is currently suspended pending clarification about Brexit. Jan2021)

Austria, Belgium, Denmark, France, Germany, Italy, Luxemburg, Netherlands, Portugal, Spain, Sweden

For other delivery addresses we ask for payment by electronic bank transfer before shipping.

European Union customers can enter a valid EU VAT (Tax) number at our online Checkout and VAT will be deducted.

Orders and enquiries can be sent to us by email at

We are happy to accept cancellation of an order placed via our website as long as we have not already processed the order or shipped it (and you will receive a full refund of any payment received). To request cancellation of an order, please email us at or call 0845 034 3234

In the unlikely event that you have difficulties with our web-ordering please call us on 0845 034 3234 or email us at

Repairs and Faults

Metrix provides a comprehensive after sales service in the unlikely event that one of our products develops a problem.

Diagnosis and repair is either carried-out by our own technicians or where necessary by the manufacturer.


Please email for a MR (Metrix Returns) number and mark this on your parcel before returning to us.

Parcels without a MR number may be subject to a delay in processing.